The spread of the new Coronavirus or COVID-19 means that you might want to change your holidays or flight bookings. You may have experienced a cancellation from the airline, or be tentative to book anything for the future. Let us help clear things up. Here you’ll find everything you need to know about changing, cancelling or booking flights with eDreams amidst the Coronavirus outbreak.
How to change or cancel your booking made through eDreams
- For changes to bookings made on low cost airlines such as easyJet, Ryanair and Vueling, please contact the airline directly.
- For changes to bookings made on full-service airlines, like British Airways, Emirates and Qatar Airways, please contact us. We will follow each airline’s individual policy regarding cancellations and modifications.
- Please be aware that although we are doing our best to accommodate all of our customers wishes, most insurances are not applicable for coronavirus due to force majeure.
You will need your booking reference number, so please have it on hand before you call.
What are the cancellation fees?
- Cancellation fees depend on the service bought and can reach up to 60€ – but we are currently waiving this fee for many airlines.
- In light of the coronavirus outbreak, many airlines are offering free cancellation and free modifications to bookings. We recommend you check the status of your flight and the airline rebooking/refund policy found on the airlines’ websites.
How long does it take to change or modify a flight through eDreams?
Due to the extremely high volume of requests, we are prioritizing bookings with departure dates in less than 3 days. Please be patient as we help all of our customers with their bookings, starting with the most urgent first.
NEW! Free rebooking on selected flights purchased after 10th March 2020.
If you have to buy flight tickets during this uncertain time, we’ve added an option to keep you covered should you need to cancel them in the future. Selected flights on edreams.com now have free rebooking included in the fare. If you see this option while browsing for a flight, it means that your flight is covered if you need to change the date, at no additional cost.
The difference in prices between the old flight and the new flight will still have to be covered by the customer.
What to do if the airline cancelled your trip booked through eDreams due to the COVID-19 outbreak?
If your flight has been cancelled due to the coronavirus outbreak, you will be offered to change your flight for a new date or destination, or you will qualify for a refund. To know all the options available to you, it’s best to contact the airlines directly, or check the airline policy in our help centre, as each airline has different rules.
Tips for booking flights under the uncertainty of the coronavirus
- Always check the government or health department website of your country for additional travel or repatriation conditions.
- Book a flight that has a free rebooking option
- Benefit from lower airfares. Although you may be wary about booking future holidays at the moment, now is a great time to get good prices on airfares as the demand is much lower.
- Rent a car instead. If you don’t wish to fly to your destination, have you considered renting a car if the journey is not too far?
- Some airlines are offering free cancellations or free modifications on certain tickets purchased throughout March 2020. An example of airlines offering this option are:
- Emirates
- British Airways
- Virgin Atlantic
- Lufthansa
- Air France
- KLM
- Qatar Airways
- Delta
- American Airlines
Please note that these airlines have different requirements when it comes to issuing free cancellations and modifications. Always check with the carrier before purchasing a ticket.
In all cases, we recommend getting travel advice from the airline websites, or your government website.
